Returns window
Eligible items can be returned within the period shown on our website after delivery. [CONFIRM: number of days and conditions]
Conditions
- Items must be unused, in original sealed packaging
- Opened e-liquids, coils and pods cannot be returned for hygiene reasons [CONFIRM]
- Faulty devices are handled according to the manufacturer warranty
Refunds
Approved refunds are issued using the original payment method or as agreed with our support team. [CONFIRM: refund timeline]